PRODUCT & STOCK
HOW DO I FIND MY PERFECT FIT? / IS THERE A SIZE CHART?
EACH PRODUCT ON OUR WEBSITE HAS ITS OWN DEDICATED SIZE CHART ON ITS PRODUCT PAGE. WE PROVIDE DETAILED MEASUREMENTS TO HELP YOU FIND THE PERFECT FIT.
PRO-TIP FOR OVERSIZED FITS: OUR OVERSIZED T-SHIRTS ARE DESIGNED TO BE LOOSE, CONSIDER SIZING DOWN BY ONE SIZE THAN YOUR CASUAL FIT. FOR EXAMPLE, IF YOU WEAR A MEDIUM FOR A CASUAL FIT, A SMALL WILL PROVIDE A COMFORTABLE OVERSIZED FIT.
HOW SHOULD I CARE FOR MY GARMENTS? / WHAT ARE THE WASHING INSTRUCTIONS?
TO ENSURE YOUR JAYHUES GARMENTS STAY IN GREAT CONDITION, PLEASE FOLLOW THESE CARE INSTRUCTIONS:
- MACHINE WASH WITH COLD WATER TO PREVENT SHRINKAGE AND COLOUR BLEEDING.
- TUMBLE DRY ON A LOW SETTING OR AIR-DRY.
- DO NOT IRON DIRECTLY ON THE PRINT. IF NEEDED, IRON THE GARMENT INSIDE-OUT ON A LOW HEAT SETTING.
- DO NOT BLEACH OR DRY CLEAN.
WHAT IS A PRE-ORDER AND HOW DOES IT WORK?
A PRE-ORDER ALLOWS YOU TO RESERVE AN ITEM BEFORE IT IS OFFICIALLY IN STOCK. ALL PRE-ORDER ITEMS HAVE AN ESTIMATED SHIPPING DATE MENTIONED IN THE PRODUCT DESCRIPTION. PLEASE READ THIS INFORMATION CAREFULLY BEFORE PLACING YOUR ORDER.
THE ITEM I WANT IS SOLD OUT. WILL IT BE RESTOCKED?
WE SPECIALIZE IN EXCLUSIVE, LIMITED-QUANTITY DROPS TO KEEP OUR COLLECTIONS FRESH. HOWEVER, DUE TO POPULAR DEMAND, SOME OF OUR MOST-LOVED DESIGNS MAY BE RESTOCKED. WE RECOMMEND SUBSCRIBING TO OUR NEWSLETTER AND FOLLOWING US ON SOCIAL MEDIA FOR RESTOCK ANNOUNCEMENTS.
SHIPPING & DELIVERY
WHICH LOCATIONS DO YOU SHIP TO? / DO YOU OFFER INTERNATIONAL SHIPPING?
WE CURRENTLY SHIP PAN-INDIA. AT THIS TIME, WE DO NOT OFFER INTERNATIONAL SHIPPING THROUGH OUR WEBSITE DUE TO COMPLEX TRADE REGULATIONS. FOR INTERNATIONAL BULK OR CUSTOM ORDERS, PLEASE CONTACT OUR SUPPORT TEAM AT SUPPORT@JAYHUES.COM.
WHERE ARE ORDERS SHIPPED FROM?
ALL ORDERS ARE PROCESSED AND SHIPPED FROM OUR FULFILLMENT/DISPATCH CENTER IN THE MUMBAI REGION.
WHAT ARE THE SHIPPING COSTS?
WE ARE HAPPY TO OFFER FREE SHIPPING ON ALL ORDERS ACROSS INDIA.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
ORDERS ARE TYPICALLY DISPATCHED WITHIN 2 BUSINESS DAYS (UNLESS IT IS A PRE-ORDER WITH A SPECIFIED SHIPPING DATE). ONCE YOUR ORDER IS SHIPPED, PLEASE ALLOW 2-5 WORKING DAYS FOR DELIVERY. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL AS SOON AS YOUR ORDER IS DISPATCHED.
WHICH COURIER PARTNERS DO YOU USE FOR DELIVERY?
WE PARTNER WITH LEADING COURIER SERVICES LIKE BLUEDART TO ENSURE THE FASTEST AND MOST RELIABLE DELIVERY. THE BEST COURIER FOR YOUR PINCODE IS AUTOMATICALLY SELECTED AT THE TIME OF DISPATCH.
HOW CAN I TRACK MY ORDER'S STATUS?
ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE AN EMAIL AND A WHATSAPP MESSAGE (IF YOU'VE PROVIDED THE NUMBER) CONTAINING YOUR TRACKING INFORMATION AND AN ESTIMATED DELIVERY DATE. PLEASE CHECK YOUR SPAM/PROMOTIONS FOLDER IF YOU CAN'T FIND THE EMAIL.
MY ORDER IS CONFIRMED. WHY HAVEN'T I RECEIVED A SHIPPING NOTIFICATION YET?
WHILE WE STRIVE TO SHIP ORDERS WITHIN 2 BUSINESS DAYS, OCCASIONAL DELAYS CAN OCCUR DUE TO UNFORESEEN LOGISTICAL ISSUES. PLEASE BE ASSURED THAT YOUR ORDER IS CONFIRMED AND WILL BE SHIPPED AT THE EARLIEST. FOR SPECIFIC UPDATES, FEEL FREE TO CONTACT US AT SUPPORT@JAYHUES.COM.
MY ORDER HASN'T ARRIVED BY THE ESTIMATED DELIVERY DATE. WHAT SHOULD I DO?
IF YOUR ORDER HAS NOT ARRIVED BY THE ESTIMATED DATE, PLEASE CONTACT OUR SUPPORT TEAM AT SUPPORT@JAYHUES.COM WITH YOUR ORDER NUMBER. WE WILL IMMEDIATELY INVESTIGATE THE DELAY WITH OUR COURIER PARTNER AND PROVIDE YOU WITH AN UPDATE.
PLACING & MANAGING ORDERS
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
UPON SUCCESSFUL PAYMENT, YOU WILL BE DIRECTED TO AN ORDER CONFIRMATION PAGE DISPLAYING YOUR UNIQUE ORDER NUMBER. YOU WILL ALSO RECEIVE AN ORDER CONFIRMATION EMAIL AND A WHATSAPP MESSAGE DETAILING YOUR PURCHASE.
I'M HAVING TROUBLE PLACING AN ORDER. CAN YOU HELP?
ABSOLUTELY. IF YOU ARE FACING ANY ISSUES, PLEASE CONTACT US VIA OUR WHATSAPP CHAT OR EMAIL US AT SUPPORT@JAYHUES.COM. OUR TEAM CAN ASSIST YOU IN PLACING YOUR ORDER DIRECTLY.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
ORDERS CANNOT BE CANCELLED ONCE THEY ARE CONFIRMED. HOWEVER, YOU CAN MODIFY THE SIZE OR PRODUCT IN YOUR ORDER AS LONG AS IT HAS NOT YET BEEN PROCESSED FOR SHIPPING. ONCE A SHIPPING LABEL (AWB) IS GENERATED, NO MODIFICATIONS CAN BE MADE. TO REQUEST A CHANGE, PLEASE EMAIL US IMMEDIATELY AT SUPPORT@JAYHUES.COM WITH YOUR ORDER NUMBER AND THE REQUIRED CHANGES.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
YES, YOU CAN CHANGE THE SHIPPING ADDRESS AS LONG AS YOUR ORDER HAS NOT YET BEEN PROCESSED FOR SHIPPING. ONCE A SHIPPING LABEL (AWB) IS GENERATED, THE ADDRESS CANNOT BE CHANGED. TO REQUEST AN ADDRESS CHANGE, PLEASE EMAIL US IMMEDIATELY AT SUPPORT@JAYHUES.COM WITH YOUR ORDER NUMBER AND THE NEW ADDRESS.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT THE FOLLOWING ONLINE PAYMENT METHODS:
- CREDIT/DEBIT CARDS (VISA, MASTERCARD, RUPAY)
- AMERICAN EXPRESS (AMEX)
- UPI
- NET BANKING
CASH ON DELIVERY (COD) IS ALSO AVAILABLE FOR MOST PINCODES ACROSS INDIA.
HOW DO I USE A DISCOUNT CODE OR GIFT CARD? / MY DISCOUNT CODE ISN'T WORKING. WHAT SHOULD I DO?
YOU CAN APPLY YOUR GIFT CARD OR DISCOUNT CODE DURING THE FINAL STEP OF THE CHECKOUT PROCESS. IF YOUR CODE ISN'T WORKING, PLEASE CHECK ITS EXPIRY DATE AND TERMS OF USE. NOTE THAT OUR GIFT CARDS ARE VALID FOR 6 MONTHS FROM THE DATE OF ISSUE. FOR FURTHER ASSISTANCE, PLEASE CONTACT OUR SUPPORT TEAM.
WHAT IF I AM NOT AVAILABLE TO RECEIVE MY PACKAGE UPON DELIVERY?
OUR COURIER PARTNERS WILL ATTEMPT DELIVERY UP TO THREE TIMES. IF YOU ARE UNAVAILABLE ON ALL THREE ATTEMPTS, THE PACKAGE WILL BE RETURNED TO US (RTO). TO PREVENT THIS, WE RECOMMEND PROVIDING A SHIPPING ADDRESS WHERE SOMEONE WILL BE AVAILABLE TO ACCEPT THE DELIVERY. IF YOU KNOW YOU WILL BE UNAVAILABLE, PLEASE CONTACT US AT SUPPORT@JAYHUES.COM SO WE CAN ATTEMPT TO RESCHEDULE THE SHIPMENT.
RETURNS & EXCHANGES
WHAT SHOULD I DO IF I RECEIVE A DAMAGED, FAULTY, OR INCORRECT ITEM?
WE ARE SORRY FOR THE INCONVENIENCE. PLEASE EMAIL US WITHIN 48 HOURS OF DELIVERY AT SUPPORT@JAYHUES.COM WITH YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ISSUE. OUR TEAM WILL VERIFY THE PROBLEM AND ONCE CONFIRMED, ARRANGE FOR THE ITEM TO BE PICKED UP. A NEW, CORRECT PIECE WILL BE SHIPPED TO YOU AT NO EXTRA COST.
WHAT IS YOUR EXCHANGE POLICY?
WE OFFER A 7-DAY EXCHANGE POLICY FROM THE DATE YOU RECEIVE YOUR ORDER. TO BE ELIGIBLE FOR AN EXCHANGE, THE ITEM MUST BE IN ITS ORIGINAL, UNUSED CONDITION WITH ALL TAGS ATTACHED. ALL RETURNED ITEMS UNDERGO A QUALITY CHECK, AND WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF THE PRODUCT DOES NOT MEET THESE STANDARDS.
WHAT IS YOUR RETURN AND REFUND POLICY?
WE DO NOT OFFER MONETARY REFUNDS DUE TO THE LIMITED QUANTITIES WE PRODUCE. ALL APPROVED RETURNS ARE REFUNDED IN THE FORM OF A GIFT CARD, WHICH IS VALID FOR 6 MONTHS. IN THE RARE EVENT OF A FAILED TRANSACTION WHERE AN ORDER ID IS NOT GENERATED, ANY DEDUCTED AMOUNT WILL BE AUTOMATICALLY REFUNDED TO YOUR ORIGINAL PAYMENT SOURCE WITHIN 5-7 BUSINESS DAYS.
HOW LONG DOES THE RETURN/EXCHANGE PROCESS TAKE?
ONCE YOUR RETURNED ITEM IS RECEIVED AND INSPECTED AT OUR WAREHOUSE, WE WILL PROCESS YOUR EXCHANGE OR ISSUE YOUR GIFT CARD WITHIN 7-10 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL AT EACH STEP OF THE PROCESS.
GENERAL INFORMATION
HOW CAN I GET A GST INVOICE FOR MY ORDER?
TO RECEIVE A GST INVOICE, PLEASE EMAIL US AT SUPPORT@JAYHUES.COM WITH YOUR ORDER NUMBER AND GST DETAILS, AND OUR TEAM WILL PROVIDE IT FOR YOU.
DO YOU OFFER CUSTOM DESIGNS OR BULK ORDERS?
YES, WE DO. FOR ANY INQUIRIES REGARDING CUSTOM DESIGNS OR PLACING A BULK ORDER, PLEASE GET IN TOUCH WITH US AT SUPPORT@JAYHUES.COM, AND OUR TEAM WILL ASSIST YOU.
DO YOU HAVE ANY PHYSICAL STORES?
CURRENTLY, JAYHUES IS AN ONLINE-EXCLUSIVE BRAND. YOU CAN SHOP OUR ENTIRE COLLECTION RIGHT HERE ON OUR WEBSITE.
MY PAYMENT FAILED. WHAT SHOULD I DO NOW?
IF YOUR PAYMENT FAILED BUT YOU STILL RECEIVED AN ORDER CONFIRMATION EMAIL AND NUMBER, PLEASE DO NOT WORRY. THIS INDICATES A TEMPORARY ISSUE WITH THE PAYMENT GATEWAY. YOUR ORDER IS CONFIRMED IN OUR SYSTEM AND WILL BE PROCESSED AND SHIPPED AS USUAL.
HOW CAN I CONTACT YOUR CUSTOMER SUPPORT TEAM?
YOU CAN REACH US THROUGH THE FOLLOWING CHANNELS:
- EMAIL: SUPPORT@JAYHUES.COM